Other ways to make a complaint
National Disability Insurance Scheme Quality & Safeguards Commission
The NDIS Commission can take complaints from anyone about:
- NDIS services or supports that were not provided in a safe and respectful way
- NDIS services and supports that were not delivered to an appropriate standard
- How an NDIS provider has managed a complaint about services or supports provided to an NDIS participant
A complaint to the NDIS Commission can be made by:
- Phoning 1800 035 544 (free call from landlines).
- National Relay Service and ask for 1800 035 544.
- Website and an online complaint form.
Victorian Disability Services Commissioner
The Disability Services Commissioner will continue in its role as agency handling complaints about Victorian disability services registered with the Department of Health and Human Services (DHHS) which includes:
- Services for people with a disability delivered through service systems outside the NDIS;
- Matters which fall outside the jurisdiction of the NDIS commission
- All existing clients that have not transitioned to the NDIS; and
- All in-kind supports, which do not fall under the remit of the NDIS commission because they are not funded under the NDIS Act.
A complaint to the Victorian Disability Services Commissioner can be made by:
The Aged Care Quality & Safety Commission
GCSS delivers services through the Commonwealth Home Support Programme (CHSP). A complaint to the Aged Care Quality & Safety Commission can be made by:
Commission for Children & Young People – Reportable Conduct Scheme
The Commission for Children and Young People is an independent statutory body that promotes improvement in policies and practices affecting the safety and wellbeing of Victorian children and young people. We have a particular focus on vulnerable children and young people. The Commission operates Reportable Conduct Scheme.
Contact the Commission by:
Office of the Public Advocate
The Victorian Public Advocate is empowered by law to promote and safeguard the rights and interests of people with disability. All of the Office of the Public Advocate’s (OPA) programs, staff and volunteers advocate for the rights of people with disability.
OPA also provides direct advocacy services, including:
- Advocating for people with disability who have no other advocacy options and are at risk of abuse, exploitation or neglect
- Advocating for the best interests of clients under statutory guardianship
- Advocacy arising in the course of an investigation for the Victorian Civil and Administrative Tribunal (VCAT) where a person with disability is at risk and a guardianship order may be needed
- Providing an advice service to give information, advocacy and advice on the rights of people with disability.
Contact the Office of the Public Advocate by:
Victorian Disability Worker Commission
If you wish to make a specific complaint about a disability worker in Victoria you have the option of making that complaint to the Victorian Disability Worker Commission. Note that this is a complaint scheme specifically related to a complaint about a disability worker. The Victorian Disability Worker Commission does not received complaints about service providers or government agencies.
You can make a complaint to the Victorian Disability Worker Scheme about a disability worker if you are a person with a disability, you are acting on behalf of someone with a disability, or you are a disability worker or a disability service provider by
- Phoning 1800 497 132
For more information visit the Victorian Disability Worker Commission website.