When you make a complaint it is logged in our confidential complaints system and an appropriate senior manager is assigned to take responsibility for the complaint.
You will receive a phone call or return email from the manager who has been assigned your complaint. They will keep you informed as to the progression of the complaint and you can speak with them regarding any further information or concerns.
As the nature and complexity of complaints can vary greatly, the way GCSS handles your complaint can also vary. Some complaints may be straight forward to resolve and some will require formal internal investigations therefore the time to resolve a complaint may vary.
You may not want to complain directly to Golden City Support Services. There are a number of other ways you can make a complaint.